I already have a partially finished TT return you idiot. Why don't you update TurboTax, load my return, and I can get on with it.

[userold_fogey]

I have never had to go through this crap before.

[DoninGA]

Now that is a great way to Not get a response from the folks on this forum who volunteer their time to help others.

Keep it up.

[xmasbaby0]

Maybe you are in the wrong account.   

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-...