@james12 If your return was rejected and you are trying to correct your AGI, please see the directions below:
To revisit the 2018 AGI section in TurboTax Online:
- Sign in and open your return, if you haven't already done so.
- From the left menu, select File (tap in the upper-left corner to expand the menu on mobile devices).
- Select Start next to Step 3 (if needed, revisit Steps 1 and/or 2 to activate Step 3).
- Select I want to e-file.
- Continue until you see the place to enter your 2018 AGI.
See the links below for more information:
For assistance with this, you can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:
- Click on this link: Contact Us
- Select your TurboTax platform.
- Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
- Click Submit.
- On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.
You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.
"Irene2805 Employee Tax Expert"
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