Has anyone gotten the error “we can not update you on your taxes right now” error after already having the status bar appear?

[tmkhiggins]

I have already received the email stating it was accepted by the IRS. I saw the status bar. But today it was gone

[Anonymous_]

See https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/troubleshoot-turbotax-wi...

Or contact Support.

How do I contact TurboTax? (intuit.com)

[xmasbaby0]

Where are you seeing that message?   TurboTax does not ever know the status of your refund after you file your return; the IRS does not share any information with TurboTax after you file it.   The IRS refund site is now your source of information.  Sometimes, when a return is transitioning from one phase of processing to the next phase, the information temporarily "disappears" on the IRS refund site.  But check again in a day or two on the IRS site.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2022 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

[tmkhiggins]

I have gotten the email stating the irs received and accepted my return. I had the status bar on the irs site and on the WMR app. But then the next day, it says I’m putting in my information incorrectly. Which, I’m not. It has been like that for over a week now. I haven’t received anything from the irs stating there was an error. I have double checked my Information. Everything is correct. If I need to fix an error I need to know but no one will answer any questions unless it’s after the 21 days.