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Returning Member

Free CPA consultation

When I complete my return, I was offered a free CPA consultation.  Since I had a question about a new SE deduction, I requested a call and the popup showed I would receive a call within 5 minutes.  Less than a minute later the phone rang and before I could answer, the call terminated with a message saying "sorry you missed our call, we won't call again".  Of course, you can't reach a human being at TT to explain the situation and get the opportunity to talk to a CPA...unless you want to pay $200.  Has this happened to anyone else, and if so, were you able to get any assistance from TT?  Is the "free consultation" a bogus offer?

3 Replies
Returning Member

Free CPA consultation

Solved.  I started back through the program and the free consultation popped up again.  I was able to use it and spoke to a young man who answered my question.  I asked him when the deduction in question became part of the tax code, and he said 2018.  While we talked, he checked my 2018 return and thinks I might get a $600 refund by filing an amended return.  Thanks!

New Member

Free CPA consultation

I was disconnected on my cell phone after talking to the CPA he has my name, phone and email and has yet to call me back :(

Level 15

Free CPA consultation

@BJwilliams We have no way to re-connect you from this forum.  You will need to initiate another call with them.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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