Why is Colorado sending a paper check when Missouri did the direct deposit? I paid for direct deposit. Bank information was correct, so what went wrong?

[rhoda-askew]

Colorado sending paper check, requested direct deposit. 

[CarolynM · Accepted solution]

Due to the increase in tax fraud, CO has converted some direct deposit requests to paper checks. 

Here is the language from the Colorado Department of Revenue:

The Colorado Department of Revenue (CDOR) is responding to an increase in tax fraud cases by implementing enhanced security measures to protect state taxpayers.

Some refunds that are requested as Direct Deposit may be converted to paper check and mailed the taxpayer’s address as a method of verifying that the refund is legitimate. A notification about the reason for the paper check instead of Direct Deposit comes with the check. Taxpayers are asked to contact the Department at the phone number provided in the mailing in the event they are not expecting the refund. Responding to the request to contact the Department will help the state combat refund fraud.

CDOR is asking taxpayers for patience while the state works to detect and prevent identity theft-related tax fraud. The Department takes taxpayer information and tax refund security very seriously and will take necessary precautions to ensure refunds go to the right person.