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Ask the Experts All About the Refund! >> Event happening NOW!!!!
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COMMUNITY.. WERES OUR MONEY

Once again ITS GOING TO BE ALONG DAY. I AM SURE Lots OF PEOPLE ARE BEING SCAMMED.. that's what it feels like. There's to many of us that's missing money. Think about this. USA has a trillion dollar deficit, inflation, wars, .. WHY NOT TAKE FROM THE LITTLE PEOPLE.  I have asked for a fax number from both companies. I CANT TALK TO A LIVE PERSON... I am getting fed up. THERES TOOOO MANY PEOPLE MISSING MONEY 

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10 Replies
ee-ea
Level 15

COMMUNITY.. WERES OUR MONEY

All you can do now is, wait. At least you know that the IRS has your filing. It does not matter who sent your form to them. That is the sole destination for federal tax returns. No one has discovered a way to make any tax agency speed up working on or sending out refunds. No one ever will because they are an overwhelmed, over worked, under funded and under staffed government bureaucracy. Eventually you will get the pay off of your no interest loan to the government. 21 days is an educated/informed guess which should not be relied on.

  Check out https://www.irs.gov/wheres-my-refund   

 

 

Have you thought of paying just enough by estimates or withholding to avoid a penalty and let the government wait for your check?

COMMUNITY.. WERES OUR MONEY

Your post is more of a rant---and does not include some pertinent details, which leaves us to our best guesses as to the issue.   Did you choose to pay your TurboTax fees from your federal refund?   And was the refund you received less than the amount you expected?   

 

When you choose "refund processing" your refund goes from the IRS to the third party bank.  The third party bank takes out your TurboTax fees, takes out its $40 refund processing fee ($45 in CA) and sends the rest of the federal refund to your account.  The third party bank does not handle your state refund at all.  The state refund is sent to you separately by your state.

 

If your refund ---  minus all the fees--- is less than you expected----first you need to determine if the IRS reduced your refund for back taxes, child support, spousal support, etc. because when the IRS reduces your refund it takes them a few weeks to send you the letter that explains why your refund was reduced.

 

What is Refund Processing Service?

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

COMMUNITY.. WERES OUR MONEY

Or....are you upset at how long it is taking for the IRS to issue your refund?   Only the IRS or your state controls when your refund is issued.  Once you file your tax return, TurboTax gets no information about it from the IRS or state.

 

 

 

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS. 

 

 

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

 

 

 

 

 

If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act.  Do not expect your refund earlier than late February.

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/internal-revenue-service/federal-refunds...

 

https://turbotax.intuit.com/tax-tips/irs-tax-return/what-is-the-path-act-and-how-may-it-impact-your-...

 

 

 

https://www.irs.gov/taxtopics/tc152

 

https://www.irs.gov/individuals/refund-timing

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

COMMUNITY.. WERES OUR MONEY

ARE YOU KIDDING ME! This has nothing to do with the IRS What this has to do with is TurboTax charged me for tax preparation fees of $168 when it went over to Santa Barbara Bank they charged me $138 this has nothing to do with the IRS this has to do with the tax preparation fees get it together TurboTax because a lot this has nothing to do with the IRS this has to do with the tax preparation fees get it together TurboTax because a lot of people are having a lot of their money missing as well because Santa Barbara Bank is charging additional fees TurboTax charges for preparation fees correct because I have a receipt saying that correct Santa Barbara is not supposed to charge for tax preparation fees of $128 on me or anybody else for that matter

COMMUNITY.. WERES OUR MONEY

TurboTax charged me $168 for tax preparation and fees this I understand. Santa Barbara Bank also charged $128 for tax preparation fees I was charged in total $300 that is not correct I just want a fax number so I could fax over the information

COMMUNITY.. WERES OUR MONEY

fhe correct   charge is 168 + 39.99 the bank takes for itself.

contact the better business bureau and your state Attorney General.

COMMUNITY.. WERES OUR MONEY

That is correct that is what TurboTax charged me you are absolutely correct however Santa Barbara Bank/greendot Bank charged me $128 plus $40 and $10 so I paid a total of $300 Santa Barbara Bank should have only charged me $40

COMMUNITY.. WERES OUR MONEY

BEFORE turbo taxes took 168 my refund was 925 leaving a balance of 853 Why  sbtp take 128. For prep and tax fees and 10.24 other fees additional leaving my refund 674.00

COMMUNITY.. WERES OUR MONEY

if you selected pay-fee-with-refund, and Turbotax took the fee some other way also,

TurboTax owes you that money back,  not the bank.

You agreed to let TurboTax take your money if there is too much delay.

 

I don't now what the extra $10 is for.

@Katona01 

 

 

COMMUNITY.. WERES OUR MONEY

  • I don't know how else to explain this.... My amount from TURBO TAX was 925 BEFORE they took 89.00 for federal 39.00 for state and 40.00 processing. This left me a balance (refund) of 853.  When Turbo TAX sent my information to sbtp.. THEY  ALSO  charged me 128. For tax and prep fees 10.24 for other fees (that is how it is listed ) AND they also charged 40.00 for processing. My 853 refund was reduced to 674.00 why would I pay ANOTHER 138.00 in fees when my taxes were prepared by turbo tax? I have a receipt from TurboTax stating payment completed. I've sent the receipt to Santa Barbara along with my refund amount PRIOR TO turbo tax fees. It shows 925.00 it's not that complicated. Either TURBO tax owes me 168 or Santa Barbara owes me 138.
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