Can you tell me why my taxes have not been process...
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Can you tell me why my taxes have not been processed yet?

Do you have a number to call the IRS on or can you call them?
2 Replies
Level 15

Can you tell me why my taxes have not been processed yet?

Waiting is frustrating—refunds are taking longer in many cases.  These are not normal times.  It is not possible for TurboTax to speed up the IRS for you.   They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. 


IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 


Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:

To track your state refund:

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Returning Member

Can you tell me why my taxes have not been processed yet?

If you do call the IRS phone number right now, it will ONLY direct you to their website, which is static info, with NO current interactive service PERIOD. IRS has currently SUSPENDED all individual taxpayer service at the national, state, and local levels due to the Coronavirus and Stimulus Checks. Essentially, IRS is CLOSED. It has our money, we’re at their mercy, and there’s nothing we can do about it. And this seems to be totally under the radar—I have yet to see news media mentioning it.

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