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Level 1

Can't find 2018 tax return

Hello, I can access my 2018 return to see my refund amount. Please help. Is there a number for customer support

7 Replies
Level 15

Can't find 2018 tax return

@Tiffanyking85 wrote:

Please help. Is there a number for customer support

There is a number for Support but you have to use the link below during regular business hours.

Level 15

Can't find 2018 tax return

Your 2018 refund amount?  In order to e-file your 2019 return you need your 2018 AGI.  Adjusted Gross Income.


Where do I find my AGI?


Your 2018 tax return shows your 2018 Adjusted Gross Income (AGI) If you filed a joint return then the AGI is the same for each of you.


Form 1040        line 7

If you are using the same TT account that you used last year, you should also be able to find this number in your Tax Timeline for 2018

If entering the amount from your 2018 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

You can get a free transcript of your past return from the IRS:

Note: If you filed late or amended your return, your correct 2018 AGI may not be in the system.

Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.



Cannot find your 2018 return?


Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.


Account recovery

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2

Can't find 2018 tax return

My PC and back up both blew up after I filed my 2018 taxes using TurboTax Delux CD ....and now need to access my State (Oregon) filing as I need certain numbers to use for submitting my 2019 State tax. Alas, NO .tx or pdf files could be retrieved!!


Is there a way I can access  my 2018 from TurboTax....besides paying to you for filing the returns online, I bought Tax Audit protection as well (I have a hard copy of that purchase with info on Membership Certificate)????

New Member

Can't find 2018 tax return

Can someone please help me access my 2018 tax return so I can e-file and also I want to get a tax refund loan

Level 15

Can't find 2018 tax return

@betzbe1 wrote:

Can someone please help me access my 2018 tax return so I can e-file and also I want to get a tax refund loan

A 2018 tax return cannot be e-filed, it can only be printed and mailed.

TurboTax is no longer offering refund advances effective on February 7, 2020.


You have to sign onto 2018 your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used -

If none of the user ID's received will access 2018 your account, then use the option shown in blue on the account recovery website, "Try something else"


If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.


To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account -

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)


Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses -

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.


See this TurboTax support FAQ for accessing prior year online tax returns -

Returning Member

Can't find 2018 tax return

I can’t find my 2018 return I need to access it and amend it

Level 15

Can't find 2018 tax return

@bonjolie2253 wrote:

I can’t find my 2018 return I need to access it and amend it

READ the answer directly above your post on this thread.

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