Can't access my turbo prepaid card account online to view my card information

[Campbellv24]

I can’t get into my account for my card at all I don’t have that email or phone number anymore & ive called & called & get no answer

[Money Binoculars1]

@Campbellv24 

Zup. I'll help. Reviewing your issue....

[Money Binoculars1]

@Campbellv24 

Texy BAL to 43411

[Bhoffdal]

So if I didn't receive a card, I'm to call but you cant get ahold of anyone!! I've been trying notstop since yesterday!! Why is this so difficult. 

[Wubbie5]

Or get ahold of anyone one in customer service..  Or on the app keeps tellING  me my passords wrong 

[Campbellv24]

It wont let me because this isnt the number that goes with it

[Mert2442]

I try to call the phone number and it says the person I'm calling is unavailable. I try the app and it won't load. I check my balance at ATM and it says this information is unavailable. What is going on. How can I find out if I got my stimulus? 

[Greenman7740]

How can get a replacement card without my old card?I'm also having trouble getting in touch with customer service also.Help me please. 

[Maxkhann7]

You can check the status of your check on the IRS portal. This is the site

https://sa.www4.irs.gov/irfof-wmsp/login

[Aubreysmami]

I cant log in into my account to ask for a replacement card because i do not have the card. And wheb i call customer service they are asking for the last for numbers of my card and i cant provide that.

[Camayelliott95]

I don’t know my card number to get my log in info 

[Money Binoculars1]

@Mert2442 

So whats up Now?

[CarissaM]

For any assistance with your Turbo Prepaid Visa, please click here to contact customer service. 

[Ralph95]

So my wife and I do our taxes every year with turbo tax and the last two years we  Selected the option of receiving a Turbo debit card,  to get our found . Now we have a problem! The 2018 card she lost & don't have the card number & log-in because the card had no found in it so this year 2019 we got a new card & throw the old one away.  But the  Federal stimulation payment was made to the 2018 card not the 2019 card and I can't access the card now or speak with a real person! I can't talk to someone! A real person how can you do business with a bank that has no customer service? 

Need help ! ASAP thanks

[DaraLO]

@Ralph95 Go here for steps to reach a live representative when you call customer support.