If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
The IRS issues refunds, not TurboTax, so we can't say for sure why you haven't received your refund yet. You'll have to speak directly to IRS to find out more about the delay.
Call the IRS at the appropriate number:
- For individuals: 800-829-1040
- For businesses: 800-829-4933
- For those with hearing impairments: TTY/TDD 800-829-4059
To have an efficient call, here's what you need to prepare.
What makes refunds late?
There are many things that can delay refunds and some are outside the IRS’s control. The top three categories are:
- Earned Income Tax Credit and/or an Additional Child Tax Credit. If you filed in February or earlier and claimed either of these credits, the 2017 PATH Act requires processing to be delayed.
- Form 8379 (Injured Spouse Allocation). If you included this form on your return, it can take 11–14 weeks to process.
- Form 1040-X (Amended Return). If you amended your return, it can take 12–16 weeks to process.
- Refund offset. The IRS may have discovered you have delinquent debts, which they’re legally required to deduct from your refund. You'll receive a notice about the offset.
Missing, inconsistent, or suspect information
- The IRS found errors, inconsistencies, or missing info on the return. For example, you and a former spouse both claimed the same child as a dependent.
- If you claimed the Recovery Rebate Credit this year but there was a mistake in the amount, it might delay your return. Check out this announcement from the IRS for more information.
- The return is under review, which can happen randomly.
- The IRS suspects identity theft or fraud.
- If you opted for a check to be mailed to you, the delay may be on the US USPS's side.
- Electronic payments may be delayed by bank transfer and posting issues.