After you file

The IRS issues refunds, not TurboTax, so we can't say for sure why you haven't received your refund yet. You'll have to speak directly to IRS to find out more about the delay.

Call the IRS at the appropriate number:

• For individuals: 800-829-1040
• For businesses: 800-829-4933
• For those with hearing impairments: TTY/TDD 800-829-4059

To have an efficient call, here's what you need to prepare.

What makes refunds late?

There are many things that can delay refunds and some are outside the IRS’s control. The top three categories are:

Administrative requirements

• Earned Income Tax Credit and/or an Additional Child Tax Credit. If you filed in February or earlier and claimed either of these credits, the 2017 PATH Act requires processing to be delayed.
• Form 8379 (Injured Spouse Allocation). If you included this form on your return, it can take 11–14 weeks to process.
• Form 1040-X (Amended Return). If you amended your return, it can take 12–16 weeks to process.
• Refund offset. The IRS may have discovered you have delinquent debts, which they’re legally required to deduct from your refund. You'll receive a notice about the offset.

Missing, inconsistent, or suspect information

• The IRS found errors, inconsistencies, or missing info on the return. For example, you and a former spouse both claimed the same child as a dependent.
  • If you claimed the Recovery Rebate Credit this year but there was a mistake in the amount, it might delay your return. Check out this announcement from the IRS for more information.
• The return is under review, which can happen randomly.
• The IRS suspects identity theft or fraud.

Delivery glitches

• If you opted for a check to be mailed to you, the delay may be on the US USPS's side.
• Electronic payments may be delayed by bank transfer and posting issues.