I was billed for a state E-file but then was told that I was unable to E-file for some reason. How can I get a refund?

[xmasbaby0]

The fee for using online TurboTax is the same whether you e-file or put it in an envelope and mail it.  The fee is not for e-filing; it is for using the software to prepare the return, so sorry, there is no refund for having to mail your state return.

[VolvoGirl]

Are you using the Desktop program?  There is a separate efile fee for state in the Desktop program.  You might be able to get that refunded.

[Opus 17]

 If you used the program installed on your own computer, and were charged an extra $19.99 or $24.99 for a state e-file, and you end up having to print and mail your tax return, you can contact customer support for a refund. 

If you filed with TurboTax online, the state charge is for the preparation module whether or not you e-file or print your return.