Amending tax return: amend return button does not work

[Paul H2]

I paid for Turbotax in 2024 and filed my 2023 tax return. I have just become aware that I need to amend my return. When I logged in to Turbtotax and clicked on my tax documents, I found the button that allows me to amend last year's return. When I click the button that says "amend using Turbotax online" nothing happens. I am not sure why it is not working. Do I need to purchase Turbotax again in 2025 to be able to amend last year's return? What am I missing?

[CatinaT1]

On the very first screen after you log in, it asks you to start. When scrolling down further, it says Your tax returns & documents. You can expand that, click on 2023, expand Amend, and the button is there. 

How to amend my return?

[Paul H2]

I can see the button. When I click the button, nothing happens. I have clicked it multiple times. I have logged in with different internet browsers. The button simply does not work. My wife is a programmer and she checked it out. She says the button is "dead."

[mmassar3]

I am having the same issue. Following this thread! 

[jmcho3]

I am having the same issue. 

[DoninGA]

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@jmcho3 wrote:

I am having the same issue. 

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To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.  Click on the Year 2023 and Click on Amend (change) return

If the link to amend is not active, clear cache and cookies on your web browser.  If that does not correct the problem then change your web browser to one of these that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge

[mmassar3]

Unfortunately this is still not resolved. I have tried using both Safari and Chrome. 

[DoninGA]

When you click on the Year 2023, what is the status of the tax return, federal and state?  It should indicate, Accepted, Rejected, Printed, Print for mailing

[Paul H2]

Mine says accepted.

[DoninGA]

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@Paul H2 wrote:

Mine says accepted.

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You will have to contact TurboTax support for assistance with this problem. 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Paul H2]

It looks like I will need to submit this by mailing in a paper return. If so, I will probably not be using TurboTax for my taxes this year. I cannot seem to get help when I need it. I tried calling TurboTax but could not get through without paying extra.

[DoninGA]

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@Paul H2 wrote:

It looks like I will need to submit this by mailing in a paper return. If so, I will probably not be using TurboTax for my taxes this year. I cannot seem to get help when I need it. I tried calling TurboTax but could not get through without paying extra.

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Use the key words Billing Issue when contacting support.  That should get you to an agent.

For amending the 2023 tax return, you will have to download one of the 2023 desktop editions and install the software on a personal computer, Windows or Mac - https://turbotax.intuit.com/personal-taxes/past-years-products/

You will also have to download the 2023 tax data file from the online edition so you can open the 2023 return with the installed 2023 software.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.  Click on the Year and Click on Download .tax file

If you paid for the 2023 online account, you need to contact TurboTax support so they can push a 2023 desktop installation file to your download account at no charge.

Once the 2023 software is installed. click on the File menu at the top left of the desktop program screen.  Then click on Open Tax Return.  Browse to the location where you downloaded the 2023 tax data file.

To amend -

Click on Federal Taxes (Personal using Home & Business)

Click on Other Tax Situations

Under Other Tax Forms

On Amend a return, click on the start button

A 2023 amended tax return can only be printed and mailed, it cannot be e-filed.

[jmcho3]

Will we able to efile 2023 amended returns after 1/27/25 ? Why have the button to amend online if it doesn’t work? 

[DoninGA]

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@jmcho3 wrote:

Will we able to efile 2023 amended returns after 1/27/25 ? Why have the button to amend online if it doesn’t work? 

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That is a TurboTax program issue when the Amend link does not work properly.  It does not affect everyone who used the TurboTax online editions.  When it gets corrected is currently not known.  Hopefully within the next two weeks.

The 2023 amended tax return, Form 1040-X, cannot be e-filed when using TurboTax.  Only the current tax year, 2024, amended return can be e-filed as long as the original 2024 return has been e-filed and accepted by the IRS.

[whfu]

Same problem. 2022 and 2023 tax returns were e-filed with TurboTax and accepted. The "Amend using TurboTax Online" button is not working for both years.