@Paul H2 wrote:
It looks like I will need to submit this by mailing in a paper return. If so, I will probably not be using TurboTax for my taxes this year. I cannot seem to get help when I need it. I tried calling TurboTax but could not get through without paying extra.
Use the key words Billing Issue when contacting support. That should get you to an agent.
For amending the 2023 tax return, you will have to download one of the 2023 desktop editions and install the software on a personal computer, Windows or Mac - https://turbotax.intuit.com/personal-taxes/past-years-products/
You will also have to download the 2023 tax data file from the online edition so you can open the 2023 return with the installed 2023 software.
On the Tax Home webpage -
Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download .tax file
If you paid for the 2023 online account, you need to contact TurboTax support so they can push a 2023 desktop installation file to your download account at no charge.
Once the 2023 software is installed. click on the File menu at the top left of the desktop program screen. Then click on Open Tax Return. Browse to the location where you downloaded the 2023 tax data file.
To amend -
Click on Federal Taxes (Personal using Home & Business)
Click on Other Tax Situations
Under Other Tax Forms
On Amend a return, click on the start button
A 2023 amended tax return can only be printed and mailed, it cannot be e-filed.
