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yangq
Level 2

After I paid the fees to efile two state tax returns, it said one state is not eligible for efile. How can I get the refund for the efile fees?

 
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Accepted Solutions
DoninGA
Level 15

After I paid the fees to efile two state tax returns, it said one state is not eligible for efile. How can I get the refund for the efile fees?

Using the TurboTax desktop CD/Download editions there is an e-file charge which is currently $24.99 for each state tax return e-filed.  This charge can be avoided by printing and mailing the state tax return.

Contact TurboTax support for any billing issues and to request a refund of the state e-file charge.  Use the key words billing issues when entering the problem and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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8 Replies
DoninGA
Level 15

After I paid the fees to efile two state tax returns, it said one state is not eligible for efile. How can I get the refund for the efile fees?

There are no e-file fees when using the TurboTax online editions.  The TurboTax account fees are for the use of the software to assist in completing a tax return.  The fees are the same whether the tax return is e-filed or printed for mailing.
yangq
Level 2

After I paid the fees to efile two state tax returns, it said one state is not eligible for efile. How can I get the refund for the efile fees?

I downloaded the Premier and it charges me for state efile.
DoninGA
Level 15

After I paid the fees to efile two state tax returns, it said one state is not eligible for efile. How can I get the refund for the efile fees?

Using the TurboTax desktop CD/Download editions there is an e-file charge which is currently $24.99 for each state tax return e-filed.  This charge can be avoided by printing and mailing the state tax return.

Contact TurboTax support for any billing issues and to request a refund of the state e-file charge.  Use the key words billing issues when entering the problem and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

nevasha
Level 2

After I paid the fees to efile two state tax returns, it said one state is not eligible for efile. How can I get the refund for the efile fees?

The following instructions does not work as "billing issues" or not all take you to the phone contact

 

Contact TurboTax support for any billing issues and to request a refund of the state e-file charge.  Use the key words billing issues when entering the problem and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

DoninGA
Level 15

After I paid the fees to efile two state tax returns, it said one state is not eligible for efile. How can I get the refund for the efile fees?


@nevasha wrote:

The following instructions does not work as "billing issues" or not all take you to the phone contact

 

Contact TurboTax support for any billing issues and to request a refund of the state e-file charge.  Use the key words billing issues when entering the problem and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/


Did you see these following screens, get a toll free number and a Support ID number?  IF so, what happened when you called?

(This phone number and the support ID will not be valid if you try and use them)  You must get a new phone number and ID.

Billing Issues.JPG

 

Billing Issues 1.JPG

 

Billing Issues 2.JPG

 

smi59mail
New Member

After I paid the fees to efile two state tax returns, it said one state is not eligible for efile. How can I get the refund for the efile fees?

On March 4, 2021 I paid an Maryland State e-file for $25.00 I'm looking for a refund. Order Number is TTDCRTA145521052

smi59mail
New Member

After I paid the fees to efile two state tax returns, it said one state is not eligible for efile. How can I get the refund for the efile fees?

Billing issue for Maryland State e-filing fee I mailed my return Order number is TTDCRTA145521052 thank you.

KatrinaLO
Intuit Alumni

After I paid the fees to efile two state tax returns, it said one state is not eligible for efile. How can I get the refund for the efile fees?

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number hereIf you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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