2020 Federal Tax Return Rejected

[Eug37pwf]

Hi,

My federal tax return was rejected with the code IND-031-04 The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

I corrected the information as requested and it was still rejected.

For my 2019 federal tax return I did not E-file, I prepared the return on software, printed it out and mailed the return with a check.

I do not have a Self-select PIN for the 2019 return.

I did enter the AGI amount for my 2019 return on the software were indicated and it was still rejected.

What do I need to do so I can e-file my 2020 return.

[Removed PII]

[Eug37pwf]

I tried that and it was still rejected.

[MichelleLO]

Please see the below TurboTax FAQ for possible reasons and solutions to fix your AGI:
What if I entered the correct AGI and I’m still getting an e-file reject? 

@Eug37pwf

[Lewlew]

Putting ZERO does not work for me.

[AshleyLO]

@Lewlew If you have tried fixing this issue by entering 0 as your AGI and it is still not allowing you to refile, please reach out for further assistance from our live representatives by calling in: Contact TurboTax

[randydurrett1957]

Can't file my federal tax return

[ellab8501]

I tried putting in a 0 for my 2019 taxes. That’s also got rejected 

[lsherm514]

my agi for 2019 is zero

[randydurrett1957]

Well I'll tell you, I refiled and like y'all did, put in zero for the AGI. come to find out I really don't even need to file.

[ellab8501]

The IRS keeps rejecting my 2020 taxes. I don’t have any idea what is going on. I need help with this. 

thank you 

Ella Brown 

phone # [phone number removed]

[ellab8501]

I tried to put a 0 in for my agi and that didn’t work either 

[LindseyLO]

We understand you are having an experience with entering your AGI. Please follow the instructions in this link: (AGI Help Article). If this does not resolve your issue, what is the exact message you are getting?

[tigger1-3]

I was told by a Turbo Tax representative this evening that this is what their internal documentation says to do.  She said that the IRS is really backed up due to Covid and even though I put in the correct AGI their records may not indicate that yet as they may not have gotten to my return yet.  Obviously when they do they will see that zero is incorrect and correct it.  I filed my 2019 late as well in January, 2021 and of course through the mail.  She said that if I get a second rejection just I would most probably have to mail the return in.  She also said that it may take a couple of days for the rejection to come through as opposed to a couple of minutes when I got the first rejection.  

[Lewlew]

I got fed up with the rejections (pun intended) for the same reason. But I had sent my 2019 paper return in last summer!  Obviously they are still hanging around unprocessed.  So I just couriered mine (2020) to Austin TX using FedEx. That is where expats have to send it if you don't file online. It was received by a human at their mail facility.  I have proof!! 

It cost me almost $35 as I live in the UK.  Now I will wait to see if I get my 2nd stimulus payment as the TT update put in the form to claim it as a rebate on the 2020 return.  So first I have paid for TT to be sent from the US via Amazon and that cost a fortune.  I wish we could us online TT, it's really annoying and expensive. I think it might be time to find other tax filing software. OLT will let those outside the US file online with no problems.

[KathrynG3]

Yes, taxpayers can expect delays in processing.

For more information, see: IRS Operations During COVID-19: Mission-critical functions continue.

@tigger1-3

@Lewlew