2020 Federal Tax Return Rejected

[Anonymous]

My return was rejected with the following:

IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

Upon review of my IRS transcript I found that the AGI per computer was different from the AGI in my TurboTax submission.

I updated the AGI to reflect the per computer value and resubmitted but the return was again rejected.

I provided the AGI per computer for both me and my wife was we file Married Jointly.

Please advise on how I can correct this issue and file electronically

[DoninGA · Accepted solution]

Try entering a 0 (zero) for the 2019 AGI and e-file again.

[Anonymous]

This worked....

Can you advise on why?

Thanks 

[Dnease514]

I can't advice why, but would also like to know because I was having the same issue.

[domvi]

I tried to enter 0 but was rejected again. Last year was a paper return.

[lcolston355]

I don't understand I need help

[jocampbell1]

I was rejected.  I called twice and was run through Rcovery and it did not work.  The second call told me I had to do my taxes over again!  I am not happy with you!

[bgandhi101]

error while filing the return: cliams , that IRS did not received the estimated tax payments.(Form 2210).

Just talked to IRS on phone, they have received the estimated tax payments.

Looks like Turbo tax screwed up ?

Plcall me to resolve this issue. Monika [removed] tax return.

ph: [phone number removed].

cell# [phone number removed].

[bgandhi101]

Please, have tax expert call me: [phone number removed]

I have tax return on line now 

[bgandhi101]

you ansered the wrong person.

PLease call now !!!!!

[phone number removed]

[bgandhi101]

what ph # should I call ?

[Debbiemos]

I have tried both the AGI number and a zero and i am still getting the IND-031-04 rejection code... what do I do now?

[DoninGA]

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@Debbiemos wrote:

I have tried both the AGI number and a zero and i am still getting the IND-031-04 rejection code... what do I do now?

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If the IRS has rejected both the correct 2019 AGI and the 0 for the AGI then your only other option is to print and mail the tax return.

See this TurboTax support FAQ for how to print and mail a tax return  - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

[retiredvet]

We filed separate 

[MerryFox]

I am having the same issue on our returns.  Is the consensus that we have to manually file by mail?