I'm sorry to hear your refund amount changed so drastically in the final steps of filing. I can assure you that TurboTax didn't take the money, and that it wasn't a technical difficulty that caused your refund to change.   There are a variety of reasons that your refund can change as you go through the process, but I can't see your tax files so I don't have an explanation for you.    Federal IRS recorded retention laws involving anything to do with tax information must be kept for a minimum of 3 years by any tax service.  It is in the Federal requirements for e-file providers. ... View more

I know this must be frustrating. I recommend calling the IRS again until you can get through to someone. They will be able to find someone who can help you. ... View more

Hi there! It's not unheard of for some people's returns to change after they've filed, for a few different reasons.   What do you mean you got a letter from the  GA Dept of Revenue website? Did they email you?    Also, when you call to inquire, I recommend looking up the GA Dept of Revenue's phone number separately from the letter you received to ensure you are calling the right place. This could very well be a real letter, but you can double check the phone number on the letter by looking it up separately. ... View more

To clarify - it's been 8 weeks since you sent your amended return by mail?    Another question - you said you tried to call the IRS - were you able to get through? If not, I recommend trying again. Since amendments go through the IRS there is nothing that we're able to see here at TurboTax in regards to your amended return.  ... View more

To check the status of your amended return, you'll need to use the "Where My Amended Return?" tool from the IRS, which can be accessed here: https://www.irs.gov/filing/wheres-my-amended-return ... View more

I spoke to a colleague and the best way for us to help you verify your direct deposit information is for you to contact us by phone. Here are the details on how to do that: https://ttlc.intuit.com/questions/1899263 ... View more

I'm looking into how you can review your direct deposit information.    In the meantime, did you look into changing the email address on your account? ... View more

If you used TurboTax Online, you can check for past returns filed through TurboTax by following the steps listed here: https://ttlc.intuit.com/questions/1900748 ... View more

The IRS allows a payment plan, but the state plans all vary by state. It sounds like your federal amount due was set up on a plan, but the state is something you would've had to set up separately.   Here is some more information: https://ttlc.intuit.com/questions/2840416 ... View more