You guys are not sending me my 6 digit code to verify my identity so I can’t complete my tax filing .

[SeaRose]

I don't have a cell phone, I keep requesting a phone call rather than a text and I'm not getting a call. I've done everything the support says including deleting cache (which shouldn't matter but I did it anyway). I've tried calling twice (so frustrating!!) I deal with the disembodied voice until I am ready to strangle her, finally get told I'm being transferred to a "specialist" only to be hung up on - TWICE!!. I can't complete my taxes until I get the stupid code.  I've done this for 7 years and have never had to get a phone call before. Please, just file my dang taxes already! If you can no longer do this without all this hassle then I'll delete my account with you and use someone else. this is ridiculous. 

[ZoltanB45]

An option is to receive it via email. If you request it by email, you cannot leave the Turbo Tax screen to retrieve it, because it will make the code void. You would need to open another window to get that code and then enter it in.

[123big1]

I can't receive my code to finish my taxes

[SweetieJean]

Check your spam e mail.

[mesquitebean]

---

@123big1 wrote:

I can't receive my code to finish my taxes

---

I'll assume you are asking about the 6-digit code to verify your email address prior to filing.

 As @SweetieJean mentioned, first check your email's spam/junk folder.     And also see the following FAQ about troubleshooting that email verification process.  It also tells you how you can go to Account Settings and enter a different email address, if desired.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please contact Customer Support.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

NOTE:  If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee.  However, you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

[imca1965]

I have the same situation 😡

[imca1965]

Same situation😡

[CassLO]

If you are not receiving your 6 digit code via email per the TurboTax FAQ below, then please follow the instructions in the below article on how to receive your code via text:

• What if I'm having trouble with my filing verification code?
• How do I get a verification code if the email address is wrong?

@imca1965 

[frmjl]

You guys are not emailing my 6 digit code

[DoninGA]

---

@frmjl wrote:

You guys are not emailing my 6 digit code

---

If your email address is incorrect for your TurboTax account you will not receive the verification code.

See this TurboTax support FAQ for the verification code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/trouble-filing-verificatio...

[HzrveyxKoloms]

Please send me my 6 digit code

[DoninGA]

---

@HzrveyxKoloms wrote:

Please send me my 6 digit code

---

If your email address is incorrect for your TurboTax account you will not receive the verification code.

See this TurboTax support FAQ for the verification code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/trouble-filing-verificatio...

[charra920]

Mine had an old phone number.  You can change the phone number if it is wrong.

[fishfry62]

I'm not receiving my 6 digit code no matter how many times i go back and try to find it or resent it or change the email still not coming 

[jpt042250]

I am not receiving the call on my phone with 6 digit code verify my identity so I can’t complete my tax return.  I have tried over several days to sign in to my turbotax account, and when told a phone call has been sent to my phone with a 6 digit code, I have received no phone call.  The phone number attached to my account is correct.