Will TurboTax save my info if I cannot complete it tonight?

[ddaven12 · Accepted solution]

Yes, TurboTax Online automatically saves your work as you progress through the tax interview. When you sign out your progress will be saved and you can sign back in and file your return at a later time. To sign out, simply click Sign Out at the bottom left of your screen.

[gsandler]

Ny screen is frozen so I can't manuslly sign out or save. How can I reboot my computer without losing all my work?

[gsandler]

But I can't sign out if my turbotax computer screen is frozen.

[Critter]

If you are using the online program then the program will save your work up to the last screen you completed ... just turn off the computer and log back in then continue where you left off ... you may need to complete a couple of screens but the rest should be intact. 

[Bobmaru]

There is no sign out on bottom left

[DoninGA]

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@Bobmaru wrote:

There is no sign out on bottom left

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See screenshot - Sign Out is directly below Intuit Account

[kellymcmurry]

NO, it says it saves it, but NO one knows where, it's not on my computer, it's not in the cloud, it's not part of my QB account, and THEY WILL NOT LET YOU SAVE IT TO YOUR COMPUTER!

[DoninGA]

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@kellymcmurry wrote:

NO, it says it saves it, but NO one knows where, it's not on my computer, it's not in the cloud, it's not part of my QB account, and THEY WILL NOT LET YOU SAVE IT TO YOUR COMPUTER!

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You have to sign onto your online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax