Will Depreciation and Amortization be ready soon?

[edogwv]

Thank you,  Keep us posted...   Appreciate the hard work behind the scenes...  I will check back in again after the 19th

[tsharke]

I called 800-446-8848  😉 It's not anything we can do on our end. It is technically available, it's just not showing it. So when you enter the information and then go back to the main page, it shows not started. But it is. It's complete. As long as all the data saves you should be good. That was what happened to me anyway. I would call they even escalated me to a manager without me having to ask. They were really nice about it. 

[tsharke]

Looks like it won't let me post the number in the reply, it blocks it.  Maybe the pic will stay, but it's in the contact us section of the support. 

[tsharke]

There's a glitch with the system, IDK why thy aren't just posting that!! I called It's not anything we can do on our end. It is technically available, it's just not showing it. So when you enter the information and then go back to the main page, it shows not started. But it is. It's complete. As long as all the data saves you should be good. That was what happened to me anyway. I would call they even escalated me to a manager without me having to ask. They were really nice about it. 

[teknesia]

LOL - are ALL my tax forms ready?  This is getting ridiculous, Intiut.  Customer experience is really taking a seat for... not sure I know what.  To be fair I'm letting this go until the 19th for you to save face (and a customer), I already have all my details in HR Block, just seeing if you turn things around. Not the case for some on this discussion, I'm personally less rushed and would like to keep things with Intuit for my own lazy reasons - that is getting less likely as this continues.  More disgruntled by your company's lack of communication, going beyond checking a box and ownership of this obvious issue and detachment between support and the forms/experience.  We've been giving you the chance to correct a wrong, show it.  For details of why the SMS I received is beyond ridiculous, see my previous post. 

There are 100% forms I have yet to fill out within the D&A section... they're not finished until I enter some additional information on my rental unit. 

No I have not called Intuit.  They know there is an issue it's across several dozen threads on TT community boards... 

@DaveF1006 @PatriciaV @CatinaT1 @MonikaK1 - make everyone on this thread proud, go that extra mile so you're not driving hundreds of phone calls into the TT customer service center and tax personnel.