I called 800-446-8848 😉 It's not anything we can do on our end. It is technically available, it's just not showing it. So when you enter the information and then go back to the main page, it shows not started. But it is. It's complete. As long as all the data saves you should be good. That was what happened to me anyway. I would call they even escalated me to a manager without me having to ask. They were really nice about it.
