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lilbeeee
Returning Member

Why was I not notified that my tax return was never electronically filed on April 2 until June 8th when I went to check the statue of my refund and was told by the IRS that they never received my return?

Why was I not notified  by Turbo Tax that my tax return was never electronically filed on April 2 until June 8th when I went to check the statue of my refund and was told by the IRS that they never received my return?

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2 Replies

Why was I not notified that my tax return was never electronically filed on April 2 until June 8th when I went to check the statue of my refund and was told by the IRS that they never received my return?

If you completed all three steps in the File section of the program, e-filed your tax return and it was rejected by the IRS then you would have received an email from TurboTax for the rejection.  Provided your email address is correct in your TurboTax account.  Otherwise check your spam or junk mail folders on your email account.

See this TurboTax support FAQ for updating your TurboTax account - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-status/update-turbotax-account-i...

 

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Why was I not notified that my tax return was never electronically filed on April 2 until June 8th when I went to check the statue of my refund and was told by the IRS that they never received my return?

could be you never submitted/transmitted those returns in which case you would get no notification. 

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