Why was I being charged for live assistant

[Wendylturner]

I known as when I logged in I had no other choice but to be using live assistance. I did not need live assistance. So I just went ahead and kept doing my own taxes. But at the end I was charged some ridiculous amount of money for using live assistance that I never used. If this is the case for now on with turbotax, I will no longer use terrible tax again as I've been doing my tax with, you for many, many years. I'm very upset that. I got you taken for a for something that I am never used. That is the biggest scam I have ever seen

[DoninGA]

See this TurboTax support FAQ for how to remove Live Assist - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-liv...

[NicolleR1]

Follow the instructions to remove the live assistance feature 

How do I remove TurboTax Live?

[Jaydeg11]

It did the same to me but I didn’t file, wondering if I can file elsewhere now and just delete all the information I have entered 

[DoninGA]

@Jaydeg11 If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return. Click on Switch Products on the lower left side of the program screen while working on the 2025 online tax return. Click on Clear & Start Over

[LindaS5247]

As DoninGA mentions above, If you started in TurboTax Live, you can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.

You can remove TurboTax LIVE Help as follows How do I remove TurboTax Live?

You could also try calling TurboTax Customer Service: Turbo Tax Customer Service

The TurboTax Free Edition is for customers who are filing simple Form 1040 returns only (no schedules except for Earned Income Credit, Child Tax Credit and Student Loan Interest. Roughly 3.7% of taxpayers qualify. If you have additional forms or attachments, you'll need to use a different TurboTax product.

You can review your fees using the instructions below to find out why you're being charged. You can follow the instructions in this article to remove any  unwanted Fees Why am I being charged for TurboTax Free Edition?

You can review your fees in TurboTax online as follows:

1. Go to the left side on your screen under "Tax Home"
2. Go to "Tax Tools" then "Tools"
3. The "Tools Center" Box will pop up

Click on "My Fees" to see a summary of your Turbo Tax Fees.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.