As DoninGA mentions above, If you started in TurboTax Live, you can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.
You can remove TurboTax LIVE Help as follows How do I remove TurboTax Live?
You could also try calling TurboTax Customer Service: Turbo Tax Customer Service
The TurboTax Free Edition is for customers who are filing simple Form 1040 returns only (no schedules except for Earned Income Credit, Child Tax Credit and Student Loan Interest. Roughly 3.7% of taxpayers qualify. If you have additional forms or attachments, you'll need to use a different TurboTax product.
You can review your fees using the instructions below to find out why you're being charged. You can follow the instructions in this article to remove any unwanted Fees Why am I being charged for TurboTax Free Edition?
You can review your fees in TurboTax online as follows:
- Go to the left side on your screen under "Tax Home"
- Go to "Tax Tools" then "Tools"
- The "Tools Center" Box will pop up
Click on "My Fees" to see a summary of your Turbo Tax Fees.
If you have additional information or questions regarding this, please return to Community and we would be glad to help.
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