You'll need to sign in or create an account to connect with an expert.
If you have not registered, paid or e-filed you can clear and start over in a lower version of the software.
CLEAR AND START OVER
https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp
Whether or not you can use the Free online edition has no bearing on being a new or previous user of TurboTax.
The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040. If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.
If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2023 online tax return. Click on Clear & Start Over.
Go to this TurboTax website for the Free online edition - https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp
Please Note -
TurboTax Online: Important Details about Filing Form 1040 Returns with Limited Credits
A Form 1040 return with limited credits is one that's filed using IRS Form 1040 only (with the exception of the specific covered situations described below). Roughly 37% of taxpayers are eligible.
If you have a Form 1040 return and are claiming limited credits only, you can file for free yourself with TurboTax Free Edition or TurboTax Live Assisted Basic (if available), or you can file with TurboTax Full Service at the listed price.
Situations covered (assuming no added tax complexity):
Situations not covered:
And...I cannot help pointing out the obvious....if you have been only using the Free Edition...you were not a "customer"---you were just getting a free service without paying for anything. Actual customers pay.
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
jamesericadams
New Member
jmtubwell
New Member
jxue05
New Member
jaclinholmes
New Member
gregorysmithbarn
New Member