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Go to this website for quickbooks support - https://help.quickbooks.intuit.com/en_US/contact
Are you trying to import from QuickBooks? What qbs do you have? I think you need the QuickBooks Self Employed version.
Unless you have the QuickBooks Self Employed version, the regular QuickBooks program can not be imported into TurboTax Online, TurboTax CD/Download software for Mac, or TurboTax for iPad.
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