Why is TurboTax is more than doubling the value I ...
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
TurboTax has you covered during Covid. Get the latest stimulus info here.
cancel
Showing results for 
Search instead for 
Did you mean: 
kkdemoss
New Member

Why is TurboTax is more than doubling the value I enter as my refund received from the state?

 
2 Replies
Kdavlrob
Returning Member

Why is TurboTax is more than doubling the value I enter as my refund received from the state?

The same is happening to me today.  Hopefully someone will figure this out.

TerukoL
Intuit Alumni

Why is TurboTax is more than doubling the value I enter as my refund received from the state?

Thank you for sharing this information.  It is our desire to find a resolution for you and others that might be having a similar experience in the program.

 

To assist us in this process, please review your entries in the State portion.  Some errors are caused by accidental entries. 

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

 

However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program.  We will work with you towards a resolution to file your return accurately. Please click the link to contact TurboTax customer support.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Dynamic AdsDynamic Ads
v
Privacy Settings