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Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds
If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203
TurboTax would have no information concerning who or who did not claim a dependent on a tax return.
If I understand correctly, you have children and did not get a Child Tax Credit.
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