If I understand correctly, you have children and did not get a Child Tax Credit.
- Have you printed or can you see your tax return?
- What does the tax return show?
From the left sidebar
- Select Tax tools
- You may have to minimize both the Federal and State options by clicking the Down Arrows on the Sidebar.
- You will then clearly see Tax Tools
- Click the arrow to up to see additional options
- Click Tools
- A Menu will pop up
- Select View tax summary
- On the left panel click Preview my 1040
- Line 16 is the Child Tax Credit
- Line 28 is the Additional Child tax credit
Some Key numbers to compare:
- 11 Adjusted Gross Income
- 12 Deductions
- 15 Taxable income
- 16 Tax
- 19 Child Tax Credit
- 26 Earned Income Tax Credit
- 28 Additional Child Tax Credit
- 33 Total Payments
- 34 Overpayment
- 35a Refund
- 37 Amount you owe
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