Why does Turbotax refuse to offer a real person for customer support?

[DONUSA56]

Same for me.  Using the chatbot, it eventually told me someone would call me.  No one ever did.  

I gave up hope and selected the option to post my question to the community.  I carefully wrote my question and hit send.  It said I would get an email.  I didn't.  

I don't have a tax question.  I have a functional question about a product I bought and a potential data loss in my profile.  

Even in this community where I am typing this now, there is nowhere on the page to enter a question.  Just a search box for a keyword.  I've already sent hours searching for answers.  Only a human can help at this point.  

My question now is, what is the best alternative to TurboTax?  

[mesquitebean]

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@DONUSA56  wrote:

Even in this community where I am typing this now, there is nowhere on the page to enter a question.  Just a search box for a keyword.  I've already sent hours searching for answers.  Only a human can help at this point.  

When reading any thread, including this one, scroll down the page below the user postings and close to the bottom you will see: "Still have questions? Make a post."

When you click that, you can start your own thread.    Scroll down this page, and you should see it after the user comments.

Also, at the very bottom of a thread (at least for me) is an overlying turquoise banner that says "Did the information on this page answer your question?"  And has a Yes or No icon.   If you click NO, it will offer you the opportunity to start your own question.  It "may" ask you to sign in again, but when I click that, since I'm already signed in, it automatically takes me to the question screen.

[DONUSA56]

Thanks.  Make a Post is not visible when your are in the process of making a reply, but in that case it is understandable.  

[Richardstaxes]

You say that but just as the person postig this question, I have questions as well. 

A host of them. 

And peple in this forum act like it is a si in 2023/2024 to wan to talk to a one on one person instead of posting thie issues to the entire internet. 

I can assure you this has gotten worse in 2024. 

If there re sevral live people waiting to talk to us the why is there no way to skip the automated system and speak directly to a person regardless if you used TT this year or not?

[xmasbaby0]

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[mbwooten]

I have tried to call customer service over and over. It is IMPOSSIBLE for me to get to speak to a real person. I've spent over an hour just trying to get to a person. The menu will not let me through with my issue. I'm LIVID.

[xmasbaby0]

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time Monday-Friday

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[mbwooten]

I have tried to call customer service over and over. It is IMPOSSIBLE for me to get to speak to a real person. I've spent over an hour just trying to get to a person. The menu will not let me through with my issue. I'm LIVID.

[Tiffy7]

Most people I know doesn't want to put their business on a site for millions to see. I know I'm not going to do it. 

[Scooby]

We did are taxes and I am on disability so I made mistake used my 2025 cost of living raise for 2025 instead of my 2024 w2 so a tualy shows me making more

[xmasbaby0]

@Scooby I am confused by your post.   Did you try to enter a Social Security SSA1099 and use the wrong paper?   Instead of the SSA1099 you used the paper that shows the new amount you will get for 2025?

Did you have any other income in 2024?   If Social Security was your only income you are not required to file a tax return unless you have a 1095A for marketplace health insurance.

Now I see you said "we"-----did you file a joint return with income on it from your spouse too?  

Did you e-file?  Was the return accepted or rejected yet?

[Tashi4493]

I have no idea

[xmasbaby0]

@Tashi4493 More than fifteen users have posted on this thread that began nearly two years ago.  We do not know what your post that says only "I have no idea" is doing here.   Do you have an income tax question or issue you need help with?

[Anonymous]

I had a unique problem today with Turbo Tax, after 20 years of being a devout customer.  Usually, in January of a tax year, I get bombarded with several notices to get on Turbo Tax, bring over my information from the previous year, and commence the new tax year entries.  However, I received none of these notices this year, and called the customer support phone number. 

The automated feature is unresponsive and untenable.  It took me almost 10 minutes to finally get the automated AI to relay me to Sierra at the customer support line.  Although nice, she could not give me a reason why I was no longer getting those emails, why changing emails for the new year would result in losing all the info of the previous year making me start over from scratch like a new customer,  and when we tried to fix by going through the phone id verification process, it was apparent Intuit is geared toward iPhones, not Androids. 

She then switched me to the recovery department, where noone ever picked up, and I was never recovered. 

This is the worse experience I have had with Intuit and Turbo Tax.  I would appreciate it someone would call me back from the Recovery Department and facilitate fixing my issues. 

Thank you.  Michael  (Frederick is first name)

[DonHu]

I imagine that answer was put in by Turbotax.

you can't get past the AI which isn't intelligent whatsoever