I had a unique problem today with Turbo Tax, after 20 years of being a devout customer. Usually, in January of a tax year, I get bombarded with several notices to get on Turbo Tax, bring over my information from the previous year, and commence the new tax year entries. However, I received none of these notices this year, and called the customer support phone number.
The automated feature is unresponsive and untenable. It took me almost 10 minutes to finally get the automated AI to relay me to Sierra at the customer support line. Although nice, she could not give me a reason why I was no longer getting those emails, why changing emails for the new year would result in losing all the info of the previous year making me start over from scratch like a new customer, and when we tried to fix by going through the phone id verification process, it was apparent Intuit is geared toward iPhones, not Androids.
She then switched me to the recovery department, where noone ever picked up, and I was never recovered.
This is the worse experience I have had with Intuit and Turbo Tax. I would appreciate it someone would call me back from the Recovery Department and facilitate fixing my issues.
Thank you. Michael (Frederick is first name)
