Get your taxes done using TurboTax

Same for me.  Using the chatbot, it eventually told me someone would call me.  No one ever did.  

I gave up hope and selected the option to post my question to the community.  I carefully wrote my question and hit send.  It said I would get an email.  I didn't.  

I don't have a tax question.  I have a functional question about a product I bought and a potential data loss in my profile.  

Even in this community where I am typing this now, there is nowhere on the page to enter a question.  Just a search box for a keyword.  I've already sent hours searching for answers.  Only a human can help at this point.  

My question now is, what is the best alternative to TurboTax?