Same for me. Using the chatbot, it eventually told me someone would call me. No one ever did.
I gave up hope and selected the option to post my question to the community. I carefully wrote my question and hit send. It said I would get an email. I didn't.
I don't have a tax question. I have a functional question about a product I bought and a potential data loss in my profile.
Even in this community where I am typing this now, there is nowhere on the page to enter a question. Just a search box for a keyword. I've already sent hours searching for answers. Only a human can help at this point.
My question now is, what is the best alternative to TurboTax?
