Why do I keep seeing "undefined" any time I click on anything? I already paid and was waiting for state, went back to look at something, and now that's all I can see.

[murreweet]

I just got a 1099 G/INT form in the mail and came back to TurboTax since it said I couldn't submit until at least 1/21.  I wanted to add it, but couldn't find the place to do so.  Now, any time I try to access anything, either by app or computer, it just loads a page that says, "undefined."  What do I do?  I already paid... is something wrong?

[MichelleLO]

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 
Please see the following TurboTax FAQ's to assist with this:
    • How to clear your cache 
    • How do I delete cookies?
If that does not resolve the issue,  please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

[murreweet]

I tried that, which didn’t work... but I did do some snooping around while on a call with support. I clicked on something in the sidebar that I thought was unrelated (I forget what, but it was below the other options) and managed to get back in. Thanks though!

[Prekiscores10]

Hello!  I'm also in the same situation.  Whenever I sign in, if I try to go anywhere, it says undefined, and signs me out.  I've tried clearing my cache and deleting cookies.  Any other ideas?

[KatrinaLO]

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[crawfordtay5]

Here is how I troubleshot the issue: 

1. In the sidebar on the left select "Intuit Account"

2. Select Products & Billing

3. Select TurboTax (It will say Turbo Tax Online to the left)

4. Select "Go To My TurboTax"

This should offset it and allow you to move freely through the features. 

[95mainer]

I don’t understand what you meant by sidebar? I’m not seeing one here on the intuit website. There’s header though. I’m getting the undefined errors now for my state taxes and I’m using my iPad. 

[CarissaM]

@95mainer Are you on a web browser or the app on your iPad?

[output_555]

You're a genius! That worked (Sidebar Solution)!

After spending almost 45 minutes with so-called TurboTax Specialists who knew nothing, and who all kept parroting the same non-solutions, I found your post and...viola!, fixed. 

Special Note To TurboTax: After wasting time with four different "Specialists," I asked to speak with a manager. He came on completely clueless as to my problem, took on an attitude and talked down to me after all I the hassle I had just been through. I wanted to tell him to go f*ck himself, but decided to hang up on his stupid, rude ass, instead. Really super customer service you got here TurboGuys.