Why do I get an Access Denied reply when trying to get my stimulus check information ?

[xmasbaby0]

@scc726 The IRS still has millions of 2020 returns to process.

TurboTax does not get any information at all from the IRS after you file your tax return.  No one at TurboTax knows what the IRS is doing with your return.

The IRS refund site is not showing information now for 2020 refunds.  It is only showing 2021 refund information, so if you try to track a 2020 refund it will tell you there is no information.

There have been a lot of delays for 2020  federal refunds.  Did you mail your return or e-file?

If you mailed it:

MAILED RETURNS

If  you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

The IRS refund site is only showing information about 2021 refunds now so it will not show anything about your 2020 refund.

Or......

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Does your TT account say that your return was accepted?  Or does it say something else—like “rejected”, “printed” or “ready to mail?”  If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

 TurboTax does not mail your tax return for you.

If your e-file was accepted:

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[nhhchang]

@xmasbaby0 wow really? millions of returns from 2020? But it's already time to file for 2021. How is this possible?

I filed electronically through turbotax, and I received the "accepted" status for both federal and state. 

[DoninGA]

@nhhchang From this IRS website - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

The IRS is opening mail within normal timeframes and all paper and electronic individual refund returns received prior to April 2021 have been processed if the return had no errors or did not require further review. As of February 18, 2022, we had 8.1 million unprocessed individual returns. This includes 4.3 million unprocessed individual returns, which include tax year 2021 and prior returns with errors and those returns requiring special handling such as those that require correction to refundable credit amounts. This work does not typically require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. If a correction is made to any Recovery Rebate Credit, Child Tax Credit, Earned Income Tax Credit or Additional Child Tax Credit claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

[nhhchang]

@DoninGA 

Thanks. And as you mentioned, it would take 90 to 120 days, but my filings were "accepted" on April 8th 2021, so it has been more than 300 days since then. 

On the page Where's My Refund? (https://sa.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp), I kept getting an "Access Denied" error. What to do?

[DoninGA]

@nhhchang The IRS website for the status of a federal tax refund would only have the status of a 2021 tax refund only.

Why you get Access Denied is not known.

You have to contact the IRS for the status of the 2020 federal tax refund.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

[Taxladyy]

I'm using Google and it tells me the same thing after I submitted an accurate return

[SForrestLO]

Can you clarify your issue?

@Taxladyy

[turbucky]

As of May 2022, it seems that the irs.gov login is broken. I've tried with different browsers (Firefox, Chrome). Always get the "Access Denied. You don't have permission to access "http://sa.www4.irs.gov/eauth/DasFcc/das.fcc" on this server." error message. I've been trying for over a week, so I guess they don't plan to fix this.

The workaround was to create a new ID.me account. You will have to upload your drivers license, face scan, and some other verification info. The IRS login was successful using the ID.me method, not the old login.

[jrcoley2]

why do i get access denied when trying to get my 2022 tax refund info

[ChondelLO]

Where are you attempting to access your 2022 tax refund information and receiving this message? Please reply to this thread for further assistance.  @jrcoley2