Why did I get response "Our records indicate that you are not entitled to efile one or more formsets." When I tried to efile?

[TiffanyL]

@MM1289, I see that you have provided your token number above. What you would want to do is to contact TurboTax customer support and provide them with that token number. They will then be able to look further into this issue for you and better assist you.

[etanks21]

token # 762428

[faucons]

@MichelleLO 

I am experiencing the same problem, however, it did charge me for the state return and I have a receipt.  My token number is 762430

[aloha11]

Token #763237

[KatrinaLO]

@aloha11, I see you provided your token number above. What you need to do is to contact TurboTax customer support and provide them with that token number. They will then be able to look further into this issue for you and better assist you.

[jpv240]

@TerukoL 

So, if I wait and decide I'd like to use e-file, how will TurboTax be addressing the fact that the software is trying to charge me again after following the recommended steps of deleting state and trying again?

Token 759186

[KatrinaLO]

@jpv240, I see you provided your token number above. What you need to do is to contact TurboTax customer support and provide them with that token number. They will then be able to look further into this issue for you and better assist you. They can address the charges as well.

[emilysneeley]

I'm having this same issue. I first logged out and logged back in, then I deleted my tax forms and started over & was given the same message. My token number is 764241, please advise!

Thanks!

[ChondelLO]

To help get you connected to the right person, please click the link below and provide your token number to the support representative.

What is the TurboTax phone number?

[28721]

I've encountered the same issue since being able to file, and have been checking it periodically over the last couple of weeks  to see when/if it will work.  I've already paid turbo tax a fee, so it won't allow me to clear out the forms and start over. I've also tried filing state and fed separately, but neither will go through and encounter the same error each time.

Sort of at a loss of what to do, other than what some other posters have done and gone to a different company to file....I've used this for a few years now and I've never had an issue since my taxes are horrifically simple and uncomplicated so I don't understand why there's suddenly a problem. 

[Anonymous]

@28721 If your issue is the same as the original post, have you tried the following steps:

Please troubleshoot with the options below. If needed, we will need to investigate your experience.  Thank you for your participation and patience. 

a. Check Availability

Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Remove state and try again

If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

1. Sign out of TurboTax.
2. Sign back in.
3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.

c. Send us your tax file

Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

TurboTax Online:  

Click Tax Tools in the menu to the left.

Click Tools, and then

Click Share my file with Agent.

A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.

Provide the token number that is generated onto this thread.

TurboTax Desktop:

Select Online menu if the customer is using Windows. Select “Help” if using a Mac.

Select Send Tax File to Agent.

A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" 

Note: Desktop will save a file to your computer unless you uncheck the box.

Another message will appear. Provide the token number that is generated onto this thread.

[michie87]

I am getting the same error, I have checked both forms, no errors, have deleted and redone this 5 times and still getting the same error. I also talked to an agent and they said there was nothing wrong but that the error would be fixed if I tried another browser, etc. Nothing has helped. Im just going to another service, Turbotax is sadly not the same anymore :( 

[HeatherPLO]

We have received numerous reports of this experience that appear to be coming from various areas of the program.Please troubleshoot with the options below. If needed, we will need to investigate your experience.  Thank you for your participation and patience. 

a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

1. Sign out of TurboTax.
2. Sign back in.
3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

[Nassare]

I am tired seen this message, either you fix the problem or refund my money.

I have been trying for 2 weeks.

Please do something before I call my credit card.

Now they stop giving me a call back.

I have been requesting a call since yesterday.

[sergiosandoval81]

I was having the same issue until I realized that the first charge of $40 was just to pay for TurboTax Deluxe, so I deleted the state and continue on and that’s when I really the second charge of $40 was to efile the state taxes so I went ahead and paid it and successfully submitted taxes. I hope this helps you.