Why cant I access temporary debt card via email as promised but email says the 2000.00 refund advance is there

[JeanneLO]

Please contact Turbo Visa Debit Card customer care for assistance at 1-88285-4169 for issues accessing your temporary debit card you received via email.

[Duner269]

We have all done this but not working

[Lugo2020]

same.says my card number exp date cvv zip not working

[JamesG1]

Please contact Customer care at 888-285-4169 for assistance.  See here and here and here.

[Lugo2020]

I have called them instead of helping they made matters worse by closing the temporary card and saying I have to wait 10 or more business days until my permanent card comes in the mail. So much for advance. I don't even have access to the "where's my card link"