Why can’t I efile my state tax returns?

[matthewBaz]

I am getting this message for my 1099-R: After manually entering an exclusion amount above, you will not be eligible to electronically file your Massachusetts tax return.

And then it says "Tax-Exempt Pension should not be entered directly on Form 1 for State Electronic Filing." I entered the 1099-R on my Federal Return and I even tried to delete it on my State because it says it shouldn't be entered on Form 1.  Can someone explain what I need to do to fix this so I can E-File and not have to mail in my return?

[JotikaT2]

You may need to delete the state return and then re-add it to remove the error.  It sounds like whatever was prepopulated on the state input is still there and not clearing.

First, I recommend the following as it may rectify the issue.

Instructions to clear cookies to restart TurboTax

If that does not clear the issue on your state return, do the following to repopulate the state return.

You can access your state income tax return by selecting State in the black panel on the left hand side of your screen when logged into TurboTax. 

1. This will take you to a screen titled Let's get your state taxes done right.  Click continue on this screen.
2. You will see the following screen titled Status of your state returns. 
3. You can either select Delete to the right of the return
4. You will then be able to select Add another State to create the state return again.  Be sure to go through all of the screens to ensure the return is populated correctly.

@matthewBaz

[Jievja314]

i am in massachusetts...the form that you enter drivers license numbers into accepted my number and all the data....why cant i enter my spouse drivers license number??it give popup of invalid data...which means that as much as i try to enter ,.,,no way ...i paid for this silly aggravation?

[Cynthiad66]

You can use the option to skip the spouse identification information.

[HALLEE07]

Every time I try to charge my credit card the screen as if i want to save this file and I click yes and then the screen goes blank. Any help is appreciated.

[HALLEE07]

Ohio

[ZoltanB45]

Turbo Tax has to give you a reason why it cannot e-file your Ohio return. Forms in various states are not available because the state is lagging.  Once the state updates, Turbo Tax will do so in a reasonable time after.

[ctsang3]

I can't pull up my California State tax software. "unexpected Error" came out.  

Please help

[CarissaM]

Which operating system are you using? 

Also are you using Turbo Tax Online or Turbo Tax Desktop? @cstang3

[ctsang3]

I am using online program. Federal is done. 

When i go to California State, after long looping, the message is "unexpected error"

[KatrinaLO]

You will need to contact customer service directly for assistance. Please see the following information here for more details. 

[jimnavy]

I receive a pension benefit that is fully taxable under Massachusetts- but no matter what I try Turbotax  automatically treats it as tax - exempt and as a result can't efile my state return. I've checked the data and its

A-Ok. There's a bug in the system! I need help!  

[mesquitebean]

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@jimnavy wrote:

I receive a pension benefit that is fully taxable under Massachusetts- but no matter what I try Turbotax  automatically treats it as tax - exempt and as a result can't efile my state return. I've checked the data and its

A-Ok. There's a bug in the system! I need help!  

---

Your post on that topic might not be seen in this cluttered old thread.  Usually it's best to start one's own new thread to get the most attention.   I'll see if I can get someone who might be familiar with pensions to help you.  

@dmertz 

Are you familiar with reporting pension income in Massachusetts by any chance and able to assist this user when you are next in the forum?   Thanks!

[dmertz]

I'm not familiar with MA taxes.

[ctsang3]

Intuit specialist helped me out.
problem is solved. Thanks so much