I have used TurboTax for years and love how they help average people do taxes, but recent price increases and hidden costs are causing me to rethink my commitment. TurboTax automatically assumed I wanted to use the LIVE package again this year and didn't have an option to downgrade, even when I never used the LIVE service (chat with tax experts). I finally used the customer support link to chat with a representative about this and they said my only option was to erase everything and start over. This is ridiculousness! I spent several hours entering information and I don't want to start over - just because they can't downgrade. They don't have any issues adding services mid-process. They should be able to tell I didn't use the service and let me downgrade at the end. I'm paying an extra $100 for a service I never used! LIVE does come with other features as well - but I don't really want those either. I went ahead and submitted this year, because I didn't want to start over, but am thinking about shopping around more next year.
