Why can't I change this back to free filing, when it offered the upgrade for $39, it didn't clarify that it would be for $39 each, this was misleading?

[bstidmore]

Since I haven't filed, why can't I change from the upgrade back to free filing

[DoninGA]

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2022 online tax return. Click on Clear & Start Over.

[bstidmore]

I tried that, but it won't let me clear and start over

[DoninGA]

Contact TurboTax support for this issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax