Why are there more questions right at filing?

[squidlady]

This has happened several years in a row. After I run SmartCheck (several times) and fill out all the ID info, etc. to file - and then go to file, I get "Check this Entry" and other minor questions? WHY isn't EVERYTHING covered in SmartCheck? Shouldn't that check everything in the return? It's disconcerting when I'm ready to file and TT throws more questions at me. You can see from the screenshot one of the things that popped up. The other thing today was a control number on a W-2.

[squidlady]

Never got an answer about this. Well, if it happens again next year I'll complain again. This shouldn't happen and I hope TPTB read this and took it to heart and will try to fix it.

[xmasbaby0]

You posted a question here that went unanswered in April?   Do you still need help getting your tax return filed, or did you manage to file it?   

[squidlady]

Yep, I did file. I didn't harp on this question at the time because I WAS able to file and I know that there were people with more pressing matters, so I let this drop for several months.

Now I thought I'd follow up on this since I never got a reply.

[squidlady]

And this happened again this year - only one question this time. Had already run Smart Check more than once and continued through the software to file. Not until I was actually filing did it ask me about the state in a 1099-NEC worksheet.

"Check this entry: Form 1099-NEC...other state information is present"

Why doesn't Smart Check or other earlier reviews catch this kind of thing before the final filing step?

Am I the only one who has experienced this the past few years?

[squidlady]

Once again - true to form. Ran all the Smart Checks and ready to file. Then at filing "we need a little more information" and had to dig out a 1099 for the 1099-NEC Worksheet, and find the answer to Box 6 on Line 1.

WHY doesn't this stuff get caught during the Smart Check process? This happens every year (and I complain every year).  Plus, I had already entered this when I was doing all the input.

Yes, I was able to file. But I want to keep posting when this happens in hopes that someday, it won't happen.

[MonikaK1]

We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses. 

Once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab:

[squidlady]

I've actually reported/complained about this in the post-filing survey every single year it's happened, And it keeps happening. There has to be a way to make it "NOT" happen!