FIrst of all you somehow upgraded to the LIVE expert help feature for higher cost. How to remove Turbo Tax Live. There are 2 different ways to remove Live depending on how you added it
Then to go back to a lower version or the Free Edition you can try to clear and start over https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...
You can see the prices here. Click on the red Live tab
How to see your fees
For help with fees
You are posting from an expensive online version--online Live Premier--which provides live support from a CPA. Is that not what you thought you were using? Did you call the Live support?
How can I see my TurboTax fees?
WHY DO I HAVE TO PAY? I WANT THE FREE EDITION
The information that you can enter in Free Edition is pretty limited now. Thanks to the new tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's. Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition. Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules.https://ttlc.intuit.com/questions/4511011-what-happened-to-the-1040a-and-1040ez
If you qualify to use it, there is another full-featured free version of the software:
Try Free File:
You qualify if your income was $36,000 or less, or $69,000 or less if active duty military, or if you qualify for Earned Income Credit
Note: If you do not qualify to use Free File then you will have to upgrade to Deluxe or higher in the paid versions of the software.
Online Deluxe $60 State software $50
Or—-Use this IRS site for other ways to file for free
If your TurboTax fees are higher than expected, you can reduce Remove Pay With Your Refund
- Remove Premium Services
- Remove MAX Defend & Restore
- Remove a state them by removing add-ons:
- Remove PLUS Help & Support