How do I upgrade from free to Premier?

[nctmitchell]

I thought I might be eligible for Turbo Tax free based on my income in 2018.  I have completed my Federal and I do not quality for free and want to upgrade.  Will I need to clear my current year data?  I cannot seem to get out of the Free version.  

[LinaJ2018]

No, you do not need to clear your data.  Here are the steps (online):

• After sign in to your program, select Take me to my return
• To your left panel, simply select Upgrade
• See the attached screenshot

If this method does not work, to upgrade to Premier, follow these steps (online):

• While in the program, 
• At the right upper corner, in the search box, type in 'schedule e', and Enter ( pretending you are going to enter a rental which requires Premier edition)
• Select Jump to schedule e
• Follow prompts to upgrade

[Edited 4/6/2019 11:59AM]

[nctmitchell]

I have cleared my cache and tried Microsoft Edge.  The upgrade option is not available.  

FEDERAL R
e turbotax
Tax Horne
Previous Taxes
2018 TAXES
My Info
Federal
Re View
Print Center
Clear & Start Over
Sign Out

[LinaJ2018]

Let's try a different way.  Please see my edited answer above.  Let me know.

[nctmitchell]

When I go to Search the system takes me back to <a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/taxfreedom/support/contact">https://turbotax.intuit.com/taxfreedom/suppo...>

[nctmitchell]

I have already cleared my return and recreated it once and really don't want to do it again:-(

[LinaJ2018]

Give a last try.  Sign out then sign back in.  Select Take me to my return, then at the right corner, type in 'schedule e' and follow prompts.  

[tenitajo]

It still does the same - Takes me back to the site above.

[nctmitchell]

I am not sure what to do!  I want to upgrade but not sure I can.  

[LinaJ2018]

Let me see.. first of all, can you verify with me you are entering info under your account at <a rel="nofollow" target="_blank" href="http://www.turbotax.com">www.turbotax.com</a>.  

[nctmitchell]

Forget it.  I set up a new account and re-entered my information.  Hope I depresciated my rental correct, all my information was in my other account!!  

[LinaJ2018]

Oh Good !!  

[nctmitchell]

If you find a way to merge accounts let me know.  I hate that all my history is now attached to an account I can no longer use.