When are live agents ACTUALLY available. They should be available NOW, but are not?

greyhaven1969 · ‎October 11, 2023

xmasbaby0 · ‎October 11, 2023

Monday-Friday, 5 a.m - 5 p.m. Pacific time.

But you can ask questions here in the user forum 24/7. We can help with most issues except for billing issues.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

greyhaven1969 · ‎October 11, 2023

the webpage says until 9 PM

xmasbaby0 · ‎October 11, 2023

Not sure what page you are seeing. During tax season you can call in until 9 p.m.--- but "tax season" ended in mid-April. The hours change for when you can call live help or customer support during the "off" season.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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When are live agents ACTUALLY available. They should be available NOW, but are not?