What is this error “Form N-11: Interest Expense calculation updates have not been completed. Check back after January 19” ?

[kenleiby]

TurboTax solicited me to add "file Hawaii State tax" took my credit card information (MONEY) and then never performed. Where I'm from they call that fraud!

[Jay Allen]

Thanks for the update, I printed the forms and calculations look good to me.  I'll give Turbo Tax till the end of the week.  If no resolution, I will file by mail.  Then will move on to H&R Block for next year's taxes.

[RQUIAMZON]

@kenleiby same here.. hard to get a hold of anyone to try getting a refund.. I'm assuming we take a loss. 

[alibong]

The N-11 form is still not working, still showing an error calculating the mortgage interest, not letting me efile. Can this be fixed soon?

[fenton11]

Is this turbo tax’s actual return policy?

Our TurboTax Satisfaction Guaranteed refund policy

Please be aware that you only qualify for our unconditional 60-day money-back guarantee if you purchase a TurboTax CD/Download or a TurboTax Live with State product through a retailer or one of our authorized resellers.

Thank you for choosing TurboTax, the #1-rated, best-selling tax software.

Our Satisfaction Guaranteed (or Guaranteed Easy) policy says that if you're not satisfied with your TurboTax product, you can return it within 60 days of purchase for a full refund.

[second2n0ne]

Thank you for removing the "Resolved" tag.  Please also tag all the admins/support people who have responded on this thread when posting new posts.  To tag admins, use the @ symbol + their username.  Here is a list of admins/support that have responded:

JulieS
MichelleLO
EbonyA
EbonyL122824
CarissaM

[GilgameshThePugilist]

I beat my head over my computer for a while on this one - I'm glad that I found this thread.  I guess I'll just wait it out for a couple of months to see if they fix this, since turbotax already got my money.  Probably will do H&R next year.

[Kealii]

I've been a TurboTax customer since 1996 when they still sent out the software on 3-1/2" floppy disks.

This outrageously incompetent response to this problem going on for over 2 weeks ensures this is my last year as a TurboTax customer. In fact, I'm taking this broken software back to Costco for a refund and going to switch to H&R Block instead.

[fenton11]

@Kealii last year for me as well. After I return my copy at Costco this week I’m  buying another software to complete my taxes.  I bet if this were happening to a state with a population the size of California it would have been fixed by now. Us Hawaii people are apparently small potatoes to turbo tax and are irrelevant to them. 

[31khui]

I am also having this error message.   I've been trying since January 29.  Today is February 7.  TurboTax, appreciate your expedited attention to resolve this matter.  From the sounds of this thread, it looks like you have a pretty big clientele here.  Pls help us.  Thank you.

K.

[clopez51]

Cache and cookies have been cleared and I am still getting this error. Any update????

@JulieS
@MichelleLO
@EbonyA
@EbonyL122824
@CarissaM

[Mowieboy]

Having the same issue. I’d like to switch from TurboTax but I’ve been using them for 8 years and all my info is right there…hard to switch, and never had issues until this year. But reading this thread doesn’t give me comfort that they will be fixing this any time soon. Pretty lame. It does look like a software glitch as the numbers all look good on my hard copy. So easy to E-File, but used to have to mail it in back in the day, so I’ll just do that again this year and give Turdbo-tax one more year.

[Jelenah]

Feb 7th, this is still not fixed, and I am trying to submit an N-15 too, not and N-11

[nauip]

Hey, guys. I don't know if anyone has noticed, but it's after January 19, 2022.

[RQUIAMZON]

let's all join a tweet on turbotax. maybe that will get their attention. https://twitter.com/TeamTurboTax/with_replies