What does the message “According to the information we have on file, we cannot determine your eligibility for a payment at this time” mean when you check Get My Payment on the IRS website fo

[christina_shines]

Checking status on Stinulus check paymentd

[CatinaT1]

It means you didn’t file either a 2018 or 2019 tax return, or you recently filed and the return has not been fully processed.

[Tdub]

I have the same status but I *did* file a 2018 return. I had to pay a slight amount on the 2018 return (and that is fully paid).

I am in the process of finishing my 2019 return. 

[fleetcarenc]

IRS GetMyPayment says we are not eligible for stimulus. 2018 taxes filed, but paid by credit card a year ago. IRS does not have bank routing. And now cannot enter bank routing because eligibility prevented advancing to that point.