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Many thanks VolvoGirl!
This is not good customer service- TT promotes one free state return and then bait and switch. TT wants to charge if you don't send a paper copy. Will consider other tax software next year.
this has been true since the beginning of time but yeah - its deceitful marketing
In the Desktop program you get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is $20 to efile, usually goes up to $25 March 1. Or you can print and mail state for free.
Box or online says Federal Returns & Federal E-File plus State Returns. It does not say state efile is included. It also says on the back of my CD case in the comparison chart....
1 state product via download (print free or efile for $19.99 each) prices subject to change without notice.
I saw the same thing! The program said $20 to file each state and then when I got redirected to pay at intuit.com it was $25 for each state. That seems like bait and switch to me.
When visiting our website to select your product, you can click the blue hyperlink that says 1 state download. State e-file additional located under the product you selected. This will provide the cost of the state and e-filing. You can also refer to the attached image.
@UserSteve
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