What do i do to correct the issue where my federal tax payment was taken twice out of my checking account and I have now paid twice what I owed?

[dsmunson]

Where has my problem originated?  IRS or Turbotax?

[DoninGA · Accepted solution]

You will have to contact the IRS and speak with an agent concerning double payment.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

[ngerard221]

Discussions from 2022 and earlier indicated that you could call the IRS as described here, but if you do nothing they will eventually issue you a refund when they process your return. Is this still the case?

[DawnC]

Yes, in most cases, the IRS will refund the payment.  @ngerard221 

[fanfare]

The keypad sequence above no longer works beacuse IRS has changed the menu.

[ngerard221]

The same thing happened to me. The IRS phone menu has changed. Here is the new way:

Call 1-800-829-1040. They say, "Tell us in a few words why you are calling."

     Answer "Personal income tax"

They say, "What type of income are you calling about?"

     Answer: Press 1.

After a hold, you get an agent. They verify they have received both payments and issue a refund, saying it will take 4-6 weeks.