The same thing happened to me. The IRS phone menu has changed. Here is the new way:
Call 1-800-829-1040. They say, "Tell us in a few words why you are calling."
Answer "Personal income tax"
They say, "What type of income are you calling about?"
Answer: Press 1.
After a hold, you get an agent. They verify they have received both payments and issue a refund, saying it will take 4-6 weeks.
