What can I do if I am EXTREMELY DISSATISFIED with ...
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New Member

What can I do if I am EXTREMELY DISSATISFIED with this service? There's no customer service/support. How do I get help?

 
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What can I do if I am EXTREMELY DISSATISFIED with this service? There's no customer service/support. How do I get help?

To contact TurboTax support see: How to Contact Support.

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New Member

What can I do if I am EXTREMELY DISSATISFIED with this service? There's no customer service/support. How do I get help?

Due to the fact that the IRS didn’t process my 2019 return until January 2021 my current 2020 return was rejected as my AGI from 2019 didn’t match. I contacted the IRS and they said try to input $0.00 into the field where it asks for the AGI from my 2019 return. When I filed my 2019 return January 30th of 2020 it was accepted and my Maine refund was deposited within a week. Then mid February I received a notice from the IRS that I needed to send form 8962 as my wife had used Obama Care. When I spoke with someone at TurboTax I was told due to the fact I filed so early the form 1095A was not in the system as of January 30 2020 so I was never asked to put in that information. I see this as an oversight on your part. I finally received my refund of $1989 just a week ago. I’ve spoke with the IRS yesterday to see if they could tell me the correct AGI on my 2019 return so I could input it into your system as the $35117 number from 2019 didn’t work. This is when she said try entering $0.00 not just $0 as your support person told me. The field on your page where one does that won’t accept such a number with decimal point. Now I have mailed it but I will most likely use another tax service in the future. In my mind I pay for this to be efficient and quick to receive my refund. Also I never received my 2nd stimulus check in December 2020 so that is a credit in my 2020 return. Bottom line I would like my fee refunded due to all this inconvenience. Heaven knows how long it will take to get my refund now when I’ve had to mail it.

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